More Resources | Release Notes | 2022

What's New  

Supported Browsers

Microsoft has discontinued all versions of Internet Explorer as of 6/15/222. It is recommended to use Google Chrome or Microsoft Edge.

Retail Status Change

On the Manual Uploads page, Retail Status Change is now available for hospital users under the File Type dropdown, replacing the need for Bulk Status Change requests. 

This HID-level feature can be used to make prescription status changes for multiple PIDs at once, given you have access to the relevant PIDs. 

• The required fields are HID, PID, ScriptID, New Status, RX Number, and Reason.  
• To prevent upload delays, you cannot upload more than 1,000 records at a time.
• Template must be saved in .csv format. 
• Leading zeros on prescription numbers and special characters (except commas) will be automatically deleted. 

The Apply Change field is used to apply a status change in the past and/or future. This must be entered in numeric format: 

• 0: this fill only
• 1: this fill plus all future fills
• 2: this fill plus all previous fills
• 3: this fill plus past and future fills

If left blank, the field will default to zero. If you enter an Apply Change beyond "0" (Apply Change = 1, 2, or 3) and add a note, the note will apply to all impacted fills, giving you a more complete history of status changes for a prescription. 

Successful Status Changes:

If there are no errors in the Retail Status Change file, the table on the Manual Uploads page will appear blank. Successful prescription status changes without exclusions will be imported and accumulations will update. To save you and extra step in the manual upload process, changes will be imported automatically at the next system recalculation, without the need for you to click to apply any changes. 

Status changes will be recorded in the Pharmacy Settings Transaction Log for the PID that was logged into during upload, along with  the user name, file name, and success and failure counts. The Reason field from the template will be displayed in the Transaction Log of the PID where the prescription is located.

Status Change Errors: 

If the uploaded Retail Status Change template contains errors, the reason for failure to upload will be listed in the Manual Uploads page table, including:

• Required field(s) are not populated 
• Script ID does not exist for the PID  
• Script ID/Rx Number combo does not exist for PID 
• Duplicate Script ID in file with different statuses or different Apply Change values 
• Apply Change value is invalid 
• File contains a Matched Reversal  

Failure to use the template will likely result in upload errors. You can also export error files from the Export dropdown menu. 

For more information about Manual Upload Retail Status Changes, click here.

Retail Status Change Overrides

If permissions allow, you can override an exclusion from the Manual Uploads page table by clicking on the prescription and selecting Override.